Frequently Asked Questions
Everything you need to know about your NeoMetal experience.
What materials are used in NeoMetal jewelry?
We specialize in high-grade surgical steel, titanium, and premium alloys designed for durability and a sleek, industrial aesthetic.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned if the seal is broken.
Do you offer a warranty on your products?
Yes, all NeoMetal pieces come with a 12-month warranty covering manufacturing defects and finish integrity.
How should I care for my NeoMetal pieces?
To maintain the metallic luster, avoid contact with harsh chemicals or abrasive surfaces. Clean gently with a microfiber cloth and mild soap if necessary.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as flexible installment options via Klarna and Afterpay.