Returns & Exchanges
At NeoMetal, we want you to be completely satisfied with your purchase. If your item doesn't meet your expectations, you can return or exchange it within 30 days of delivery provided it remains in its original, unworn condition.
Initiate Your Request
Log into your NeoMetal account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is protected from damage during transit.
Ship the Package
Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality assurance team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing